Project Background
A Texas-based installer was preparing a residential project in St. Louis, MO and needed 40 pcs of 440W all black modules.
Story and Challenge
Last week we helped a Texas-based installer working on a residential project in St. Louis, Missouri — and this order turned into one of our favorite customer stories so far.
The Challenge
- The customer needed 40 pcs of our 440W all-black panels, but each full pallet contains 36 pcs. Most suppliers won’t break a pallet because it’s extra work and higher risk…
- The installer had never worked with Sevendan Energy before and worried to product legitimacy, warehouse availability, and payment safety.
What did we do
We know most solar suppliers only sell full pallets, and a full pallet of 440w panel contains 36 pcs, not 40. This typically forces installers to buy more than they need, causing:
❌ extra cost
❌ cash-flow pressure
❌ wasted inventory
So we did these
✔ We opened a new pallet
✔ Custom-repacked exactly 40 pcs
✔ Documented every step with photos
✔ Kept the modules fully protected
✔ Sent the full packaging record to the customer in real time
Photographed each stage of the packaging process and shared it in real time bulit a trust with our client.
The Result
- 🎉 Zero damage. Zero issues. 100% satisfaction.
- 🚚 The customized pallet arrived intact, then he🔍 confirmed zero damage of panels.
- He was so pleased that he even left us a detailed public review on Facebook
Customer's Own Words
- 🤝 Real support for real installers
- 📦 Flexible quantities — no forced pallet bundles
- 🚚 Delivery to your warehouse or directly to your project site
- 🔍 Transparent process, every step documented
Good pricing gets people in the door. But good service and real trust are what keep installers coming back. This experience transformed initial skepticism into a long-term partnership.
